Refund and Returns Policy

Returns

1. General provisions.
1.1. These rules for the purchase and sale of goods (hereinafter – the Rules) are a legal document binding on the Parties, which determine the rights, duties and responsibilities of the Buyer and the Seller when the Buyer purchases goods by e-mail. in the store.
1.2. The seller reserves the right to change, amend or add to the rules at any time, taking into account the requirements set by legal acts. The buyer is informed by e-mail. on the store’s website. When the buyer is shopping by e-mail the store applies the Rules valid at the time of placing the order.
1.3. Buy e-mail in the store has the right to:
1.3.1. able-bodied natural persons, that is, persons who have reached the age of majority, whose capacity is not limited by court order;
1.3.2. minors between the ages of 14 and 18, only with the consent of their parents or guardians, except in cases where they dispose of their income independently;
1.3.3. legal entities;
1.3.4. authorized representatives of all the above persons.
1.4. By approving the rules, the seller also guarantees that, based on the rules 1.3. point, the Buyer has the right to buy goods by e-mail. in the store.
1.5. The contract between the Buyer and the Seller is considered concluded from the moment the Buyer e-mails after creating a shopping cart in the store, specifying the delivery address, choosing the payment method and familiarizing yourself with the Seller’s rules, click the “Confirm order” button (see point 5 “Ordering goods, prices, payment procedure, deadlines”).
1.6. Each contract concluded between the Buyer and the Seller is stored electronically. in the store.

2. Protection of personal data.
2.1. Order goods by e-mail in the store, the Buyer can:
2.1.1. by registering in this e-mail in the store – by entering the data requested during registration;
2.1.2. without registering in this e-mail in the store.
2.2. Buyer, when ordering goods 2.1. in the ways provided for in clause of the rules, in the relevant information fields provided by the Seller, the personal data of the Buyer necessary for the proper fulfillment of the goods order must be indicated: name, surname, delivery address of the goods, telephone number and e-mail address. postal address.
2.3. By approving these rules, the Buyer agrees that 2.2. The personal data of the Buyer provided in point would be processed in the electronic sales of goods and services. in the store, for the purposes of analysis of the Seller’s activity and direct marketing.
2.4. By agreeing to the Buyer’s personal data being processed in the Seller’s e-mail for the sale of goods and services. store, the Buyer also agrees that the e-mail specified by the Buyer e-mail address and phone number would be sent informational messages necessary to fulfill the order of goods.
2.5. The buyer, registering by e-mail in the store and when ordering goods, undertakes to protect and not disclose login data to anyone.

3. Buyer’s rights and obligations.
3.1. The buyer has the right to buy goods by e-mail. in the store of these Rules and other articles of this e-mail according to the procedure specified in the store information sections.
3.2. The buyer has the right to refuse the goods purchase – sales contract with e. store, notifying the Seller about this in writing (by e-mail, specifying the item to be returned and its order number) no later than within 14 (fourteen) working days from the day of delivery of the item, except in cases where the contract cannot be canceled according to the laws of the Republic of Lithuania (e.g. when the contract is concluded for hygiene products).
3.3. 3.2 of the rules. The Buyer can exercise the right provided for in paragraph 1 only if the product has not been damaged or its appearance has not fundamentally changed, nor has it been used.
3.4. The buyer undertakes to accept the ordered goods and pay the agreed price for them.
3.5. If the data provided in the Buyer’s registration form changes, the Buyer must update them immediately.
3.6. The buyer undertakes not to transfer his login data to third parties. If the Buyer loses his login data, he must immediately inform the Seller about this via the means of communication specified in the “Contacts” section.
3.7. The buyer using e-mail store, agrees with these purchase and sale Rules and undertakes to comply with them and not to violate the legal acts of the Republic of Lithuania.

4. Seller’s rights and obligations.
4.1. The seller undertakes to provide all conditions for the proper use of e-mail by the buyer. services provided by the store.
4.2. If the Buyer tries to harm the Seller’s e-mail for the stability and security of the store’s work or violates its obligations, the Seller has the right to limit or suspend the Buyer’s ability to use e-mail immediately and without warning. store or, in exceptional cases, cancel the Buyer’s registration.
4.3. The Seller undertakes to respect the Buyer’s privacy right to the Buyer’s personal information specified in the e-mail. in the store registration form.
4.4. The Seller undertakes to deliver the goods ordered by the Buyer to the address specified by the Buyer.

5. Ordering goods, prices, payment procedure, deadlines.
5.1. email In the store, the Buyer can buy 24 hours a day, 7 days a week.
5.2. The contract comes into force from the moment when the Buyer presses the “Confirm order” button, and after receiving the order, the Seller confirms it – sends a confirmation letter to the e-mail specified by the Buyer. by post
5.3. Product prices e-mail in the store and in the formed order are indicated in euros, including VAT.
5.4. The buyer pays for the goods in one of the following ways:
5.4.1. payment using e-mail banking means advance payment using the e-mail address used by the Buyer. banking system. In order to use this form of payment, the buyer must be signed by e-mail. a banking agreement with one of the following banks: SEB bankas; Swedbank AB; DNB Nord Bank; “Citadel” Bank; Danske Bank; Nordea Bank. The Buyer transfers the money to e-mail. store current account. The responsibility for data security in this case rests with the respective bank, since all monetary transactions take place through the bank’s e-mail. in the banking system.
5.4.2. credit card.
5.4.3. PayPal.
5.4.4. payment by bank transfer is an advance payment when the Buyer, after printing the order and going to the nearest bank branch, transfers the money to e-mail. store bank account.
5.5. The buyer undertakes to pay for the goods immediately. Only after receiving the payment for the goods, the formation of the goods parcel begins and the calculation of the delivery term of the goods begins.

6. Delivery of goods.
6.1. The buyer, who has chosen the delivery service during the order, undertakes to indicate the exact place of delivery of the goods.
6.2. The Seller delivers the goods to the Buyer in accordance with the terms specified in the product descriptions. These terms are preliminary. At the same time, the Buyer agrees that in exceptional cases the delivery of the goods may be delayed due to unforeseen circumstances beyond the control of the Seller. In this case, the Seller undertakes to immediately contact the Buyer and coordinate the terms of delivery of the goods.
6.3. In all cases, the Seller is released from responsibility for the violation of the deadlines for the delivery of the goods, if the goods are not delivered to the Buyer or are delivered late due to the fault of the Buyer or due to circumstances beyond the Seller’s control.
6.4. In all cases, the Buyer must immediately inform the Seller if the package is delivered in damaged or otherwise damaged packaging, if the package contains unordered goods or the wrong amount of them, incomplete product set.
6.5. In all cases, if the buyer notices damage to the package during delivery, he must indicate the comments in the package delivery document provided by the postal courier or write a separate document regarding these violations. The Buyer must do this in the presence of a postal courier. If such actions are not taken, the Seller is released from responsibility towards the Buyer for product damage related to packaging damage, which the Buyer did not note in the delivery document of the postal courier.

7. Product quality, guarantees.
7.1. Each e-mail the details of the product sold in the store are generally indicated in the product description attached to each product.
7.2. The seller is not responsible for the fact that e-mail the color, shape or other parameters of the goods in the store may not correspond to the real size, shape and color of the goods due to the characteristics of the display used by the Buyer.
7.3. The seller provides a quality guarantee valid for a certain period of time for certain types of goods, the specific term and other conditions of which are indicated in the descriptions of such goods.
7.4. If the seller does not provide a quality guarantee for certain types of goods, the guarantee provided by the relevant legal acts shall apply.

8. Return and exchange of goods.
8.1. Defects of the sold goods are eliminated, low-quality goods are replaced, returned in accordance with the 2001 order of the Minister of Economy of the Republic of Lithuania. June 29 by order no. 217 “Regarding the Approval of the Rules for Returning and Exchange of Items” approved rules for the return and exchange of Items, except for cases where the contract cannot be canceled according to the laws of the Republic of Lithuania (when the contract is concluded for hygiene products). In all cases, money for returned goods is transferred only to the payer’s bank account.
8.2. In order to return the item(s) based on Rule 8.1. point, the Buyer can do this within 14 (fourteen) working days from the day of delivery of the goods to the Buyer, informing the Seller by means of communication specified in the contact section, indicating the name of the returned product, the order number and the reasons for the return.
8.3. When returning goods to the buyer, it is necessary to comply with the following conditions:
8.3.1. the returned item must be in its original, neat packaging;
8.3.2. the product must be undamaged by the Buyer;
8.3.3. the item must be unused, without losing its merchandise appearance (label intact, protective film not torn off, etc.) (this clause does not apply in the case of returning a defective item);
8.3.4. the returned product must be in the same configuration as the Buyer received it;
8.3.5. when returning the product, it is necessary to present the document of its purchase.
8.4. The Seller has the right not to accept the goods returned by the Buyer if the Buyer does not comply with 8.3. the procedures for returning goods are established in the article.
8.5. When returning the wrong product and/or low-quality product, the Seller undertakes to take back such products and replace them with similar suitable products.
8.6. In the event that the Seller does not have goods suitable for replacement, the amount paid will be returned to the Buyer, excluding the cost of delivery.

9. Liability of buyer and seller.
9.1. The Buyer is fully responsible for the correctness of the personal data provided by the Buyer. If the Buyer does not provide accurate personal data in the registration form, the Seller is not responsible for the resulting consequences and acquires the right to demand compensation from the Buyer for direct losses incurred.
9.2. The buyer is responsible for the actions performed using this e-mail. in the store.
9.3. After registering, the Buyer is responsible for transferring his login data to third parties. If email the services provided by the store are used by a third person who is connected to e. store using the Buyer’s login data, the Seller considers this person to be a Buyer.
9.4. The Seller is released from any responsibility in cases where losses arise because the Buyer, regardless of the Seller’s recommendations and the Buyer’s obligations, did not familiarize himself with these Rules, although he was given such an opportunity.
9.5. If the Seller’s email the store contains links to the e-mail addresses of other companies, institutions, organizations or individuals. websites, the Seller is not responsible for the information or activities there, does not supervise or control those websites and does not represent those companies and individuals.
9.6. In the event of damage, the guilty Party compensates the other Party for direct losses.

10. Marketing and Information.
10.1. The Seller may, at its discretion, initiate an e-mail. various promotions in the store.
10.2. The seller has the right unilaterally, without separate notice, to change the conditions of the shares, as well as to cancel them. Any change or cancellation of the terms and conditions of the promotion is valid only going forward, that is, from the moment of their execution.
10.3. The Seller sends all messages using the means of communication specified in the Buyer’s registration form.
10.4. The Buyer sends all messages and questions to the Seller’s e-mail. by phone and e-mail specified in the “Contacts” section of the store. email addresses.
10.5. The seller is not responsible if the buyer does not receive the sent informational or confirming messages due to disruptions in the internet connection, e-mail service providers’ networks.

11. Final Provisions.
11.1. These Rules for the purchase and sale of goods are drawn up in accordance with the laws and legal acts of the Republic of Lithuania.
11.2. All disagreements arising from the implementation of these Rules shall be resolved through negotiations. If an agreement cannot be reached, disputes are resolved in accordance with the procedure established by the laws of the Republic of Lithuania.

Overview

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Eyelash tray with obvious signs of use
Eyelash tray that has been unsealed and opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@glancor-com-900113.hostingersite.com

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@glancor-com-900113.hostingersite.com

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: address will be provided after confirmation from info@glancor-com-900113.hostingersite.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Your cart (0 items)